Introduction

Learning Objectives:

By the end of this session, participants will be able to:
• Define key quality concepts, including Quality Assurance (QA), Quality Improvement (QI), and Total Quality Management (TQM).
• Identify essential quality tools such as the Fishbone Diagram (Ishikawa), Pareto Chart, and PDCA (Plan-Do-Check-Act) Cycle.
• Describe performance measurement principles and interpret Key Performance Indicators (KPIs).
• Explain the significance of fostering a quality-driven culture and sustaining continuous improvement in the workplace.
• Apply structured problem-solving techniques to address quality challenges in a simulated case study.
• Recognize common obstacles to quality improvement and develop strategies to mitigate them.

Description

In a world characterized by rapid change and fierce competition, excellence and quality have become fundamental pillars for the success of any organization or individual striving to stay ahead. "Journey Towards Excellence: Exploring the World of Quality" is an activity designed to open new horizons for understanding total quality standards and adopting best practices that lead to organizational and developmental excellence.

Through this journey, we will delve into concepts such as quality assurance, process improvement, innovation, and customer satisfaction, and explore how to apply them across various fields. We will examine global frameworks like ISO, Total Quality Management (TQM), and Six Sigma, along with case studies of companies and institutions that have achieved significant leaps by embracing a culture of quality.

This journey aims to inspire participants to become pioneers in their fields through learning, application, measurement, and continuous improvement, because excellence is not a destination we reach but a journey we live every day.

Join us on this knowledge-driven adventure, where excellence becomes a habit, and quality becomes a way of life!

Course Content

Introduction to Healthcare Quality

Quality Management Principles

Dimensions of Healthcare Quality

Quality Improvement Tools

Quality Improvement Model

Value-Based Healthcare

Donabedian Model

Integrated Delivery Systems (IDS)

Roles in Quality Management

Case Studies and Group Activities

Conclusion and Resources

FOCUS-PDCA Methodology

Problem Statement

Root Causes

Analysis Tools

Solutions & Actions

Results & Monitoring

Sustaining Improvements

Quality Measures and Key Performance Indicators (KPIs)

Hospital KPI Dashboard

Developing and Selecting KPIs

AIM Statements

KPI Definition and Data Management

Calculating and Analyzing KPIs

Flowcharts in Process Improvement

Practical Examples and Case Studie