Introduction

 Accredited by SCFHS 5 CME 

In a world characterized by rapid change and fierce competition, excellence and quality have become fundamental pillars for the success of any organization or individual striving to stay ahead. "Journey Towards Excellence: Exploring the World of Quality" is an activity designed to open new horizons for understanding total quality standards and adopting best practices that lead to organizational and developmental excellence.

Through this journey, we will delve into concepts such as quality assurance, process improvement, innovation, and customer satisfaction, and explore how to apply them across various fields. We will examine global frameworks like ISO, Total Quality Management (TQM), and Six Sigma, along with case studies of companies and institutions that have achieved significant leaps by embracing a culture of quality.

This journey aims to inspire participants to become pioneers in their fields through learning, application, measurement, and continuous improvement, because excellence is not a destination we reach but a journey we live every day.

Join us on this knowledge-driven adventure, where excellence becomes a habit, and quality becomes a way of life!

Description

Learning Objectives:

By the end of this session, participants will be able to:
• Define key quality concepts, including Quality Assurance (QA), Quality Improvement (QI), and Total Quality Management (TQM).
• Identify essential quality tools such as the Fishbone Diagram (Ishikawa), Pareto Chart, and PDCA (Plan-Do-Check-Act) Cycle.
• Describe performance measurement principles and interpret Key Performance Indicators (KPIs).
• Explain the significance of fostering a quality-driven culture and sustaining continuous improvement in the workplace.
• Apply structured problem-solving techniques to address quality challenges in a simulated case study.
• Recognize common obstacles to quality improvement and develop strategies to mitigate them.

Course Content

Introduction to Healthcare Quality

Introduction Healthcare Quality

Quality Terminology

ten principles that form the foundation of TQM

Donabedian model

Quality Manager Rules

Quality Assurance

Infrastructure for Quality Assurance in Health Care

Key Aspects of Healthcare quality

Improving Healthcare Quality

Healthcare Quality tools part1

Healthcare Quality tools part2

Healthcare Quality tools part3

The Importance and Categories of Risk

FOCUS-PDCA

QUALITY IMPROVEMENT USING FOCUS-PDCA MODEL

Introduction to Quality Measures